Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.
Can I exchange an item?
Yes, we offer exchanges for items of equal value. Contact us within 30 days of delivery to arrange an exchange.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I change or cancel my order?
Please contact us within 1 hour of placing your order and we'll do our best to accommodate changes or cancellations.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.
Still have questions?
Contact us at johndalten.alt@gmail.com and we'll get back to you as soon as possible.