Shipping & Return Policy
Last updated: July 2026
Shipping Policy
Processing Time
All orders are dispatched within 1-2 business days after payment confirmation. You will receive a tracking number once your order has been shipped.
Delivery Time
International delivery typically takes between 7-12 business days after dispatch. Delivery times may vary depending on your location, customs processing, and local postal services.
Shipping Costs
Shipping rates are calculated at checkout based on your destination and order weight. Free shipping may be available on qualifying orders.
Tracking Your Order
Once dispatched, you will receive a tracking number via email. Please allow 24-48 hours for the tracking information to update.
Customs & Duties
International orders may be subject to customs fees, import duties, and taxes imposed by your country. These charges are the responsibility of the customer and are not included in the product or shipping price.
Return & Refund Policy
30-Day Return Window
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
How to Initiate a Return
To start a return, please contact us at johndalten.alt@gmail.com with your order number and reason for return. We will provide you with the return instructions.
Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked shipping service for returns.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund, including return shipping costs.
Non-Returnable Items
Certain items such as intimate apparel, personal care products, and final sale items cannot be returned. Please check the product description before purchasing.
Need Help?
If you have any questions about our shipping or return policies, please reach out to us at johndalten.alt@gmail.com and we'll be happy to assist you.